Frequently Asked Questions

Ordering

How do I order?

Go to our website → pick your plan (Solo Glow, Besties Tone-Up, or Fit Fam) → choose meal count (10, 20, or 40) → pick your start date and meal time (lunch or dinner) → fill in delivery details → pay. Done!

Can I choose my own meals?

Yes — you pick your own dishes. When you order, you build your own meal calendar: choose any dish for any delivery day from that week's rotating menu of 50+ dishes across 6 cuisines. Our nutritionist curates the weekly menu for variety and balance.

What's the minimum order?

The smallest pack is 10 meals — perfect to try us out (2–3 meals per week). Start Your Plan →

Can I change or cancel my order?

Yes — just let us know 48 hours before your next delivery. Unused days roll forward as credit. WhatsApp 019 383 7832 · [email protected]

Delivery

Where do you deliver?

We currently deliver to Kuala Lumpur and Selangor only, Monday to Friday (weekdays).

Is delivery free?

Free delivery within the first 10km of our OUG kitchen — on every plan. Beyond 10km, a subsidised flat rate applies: RM6 for a single delivery, plus RM3 for each additional drop.

What time do meals arrive?

Lunch orders arrive before lunchtime and dinner orders before dinnertime, Monday to Friday. Exact delivery windows depend on your area.

Food & Nutrition

How many calories per meal?

400–600 kcal per meal, designed by our nutritionist for balanced, satisfying nutrition that keeps you light through the afternoon.

Is the food plant-based?

Yes — 100% plant-based, made with real ingredients. No mock meats. We use tempeh, tofu, mushrooms, beans, and whole grains. Most customers don't realise it's plant-based until we tell them!

Does the food contain MSG or refined sugar?

No MSG, no refined sugar. All sauces are made from scratch.

Is the food fresh or frozen?

Fresh! Cooked and delivered on the same day. Never frozen, never reheated.

Is the food halal?

Our meals are fully plant-based with no meat or seafood. Our kitchen isn't halal-certified yet.

How do I reheat the meals?

The containers are microwave-friendly — lift a corner of the lid and heat for about 2–3 minutes until warmed through. Meals are best enjoyed on the day they arrive.

Payment

What payment methods do you accept?

Credit/debit cards, FPX (online banking), and e-wallets.

Can I pay by bank transfer?

Yes — CIMB Bank, account name: Gaia Eats Sdn Bhd. WhatsApp us the transfer receipt after payment.

Nutrition & Results

Will it help me eat better?

Every meal is a balanced 400–600 kcal, nutritionist-designed and 100% plant-based, so you eat well and stay satisfied — no calorie-counting, no food coma. Results vary by lifestyle.

How soon will I see results?

Most customers notice changes within 2–3 weeks of consistent eating. Our meals keep you full for 4–6 hours with no bloating. Individual results vary.

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